Refund Policy
We stand behind the quality of our products and want you to feel confident when purchasing from Infinty.
If something isn’t right, we’re here to help — with a clear and fair refund process.
Our goal is to keep things simple, transparent, and customer-first.
- Simple Process
- Clear Conditions
- Fair Decisions
- Customer Support
Refund Eligibility
To ensure fairness, refunds are subject to the following conditions.
Timeframe
Refund requests must be made within 14 days of receiving your order.
Condition
Items must be unused and in their original packaging where applicable.
Proof of Purchase
A valid receipt or order confirmation is required.
Refund Policy Details
1. Refund Requests
To request a refund, please contact our support team with your order details. We aim to respond promptly and resolve issues efficiently.
2. Non-Refundable Items
Certain items may not be eligible for refunds due to hygiene or safety reasons, including opened or used supplements.
3. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us immediately. We will arrange a replacement or refund where appropriate.
4. Processing Refunds
Once approved, refunds will be processed back to your original payment method within a reasonable timeframe.
5. Shipping Costs
Shipping costs may be non-refundable unless the return is due to an error on our part.
6. Late or Missing Refunds
If you haven’t received your refund, please check with your bank or payment provider before contacting us.
Need Help With a Refund?
If you have any issues with your order, we’re here to help. Reach out and we’ll get it sorted.